Which warranty have your products?
- All of our components (exept for the mechanical seals) are, as according with the law, covered by the warranty. The warranty of 24 months starts from the purchase date with the documentation as a proof.
- The warranty is limited for the repairation or sobstitution of the damages components (or affected with defects). These operations will be realized at our company Raccorderie Inox Munaretto or, according with our company instructions, at other maintainance companies.
- To be eligible to the warranty, the customer must be settled with all of the payments and the damaged products must be delivered with free port and it will be shipped with freight collect.
In which cases the warranty is not eligible?
- Our warranty falls in the following cases:
– any disassembling or reparating operations have been done without authorization;
– the damages are due to a wrong installation/plugging, inappropriated use or overtake the indicated limits;
– any corrosive liquids have been pumped, or aggressive liquids, any products without authorization, any technical customization without approvation or insufficient electrical power;
– the maintainance was insufficient, or the damage is due to an installation not according with the actual standards;
– the damage is consequence of a wrong choice of the product;
– the wear were not comunicated inside the law terms (according with D.L.G.S.2/2/2002 n.24 Standard).
For every other further information, please check the user manual and in case you don’t have it contact our technical office and it will help you.